Return Policy

Effective Date: August 24, 2024

At HDevice.plus, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not satisfied, we offer the following return and exchange policy.

1. Return Conditions

1.1. We accept returns within 15 days of the date you receive your item. If more than 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and accessories intact.

1.3. We reserve the right to decline a return or exchange if the item does not meet our return conditions.

2. Return Process

2.1. To initiate a return, please contact our customer service at [email protected] or +1 (310) 555-0198 with your order number and reason for the return.

2.2. Upon receiving your return request, we will provide you with instructions on how and where to send your item.

2.3. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1. Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

3.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

3.3. Please note that processing time for refunds may vary depending on your bank or payment provider.

4. Exchanges

4.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] or +1 (310) 555-0198.

4.2. In the case of an exchange, we will cover the cost of return shipping.

5. Non-Returnable Items

5.1. Certain items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

5.2. Please contact us if you have any questions about returning a specific item.

6. Contact Information

If you have any questions regarding our Return Policy, please contact us at:

HDevice.plus
[email protected]
1234 Main St #500, Los Angeles, CA 90015, USA
+1 (310) 555-0198